GENERAL QUESTIONS
2. Do you have a store where I can lie down on the mattresses?
3. What type of mattresses do you sell?
4. Do you also sell bed bases?
5. What type of bonus gift will I receive?
1. Ben Beds is based in Canberra, however we deliver Australia wide.
2. Ben Beds does not operate a standard retail store. We believe this is inefficient. We have a small warehouse in Queanbeyan where you can try out all of the mattresses. This warehouse is open by appointment only. By minimising overheads, we can pass the savings onto customers.
3. We specialise in pocket spring mattresses. Pocket springs are individual springs, each incased in their own pocket of felt. The advantage of pocket springs is each spring moves independently, which means you only use the springs your body pressure comes into contact with. Unlike traditional linked spring mattresses, where you roll over and the whole mattress moves, you will not disturb your partner during the night if you are restless. This lack of partner disturbance is essential to maintaining harmony and happiness in your home.
4. Sorry, at this stage, bed bases are not available for sale by Ben Beds. We are looking at expanding our range very soon to include a range of bed bases.
5. Ben Beds believes in massive value. In addition to fast and often free delivery, you will receive a bonus gift (valued at over $50) when you invest $500 or more. The bonus gift will most often be a bed related item such as a memory foam or latex pillow, mattress protector, sheet set, etc. Sometimes we run special promotions and your bonus gift may be even more valuable, like a holiday voucher. The more you invest in your new mattress, the better and more valuable your bonus gift will be.
DELIVERY QUESTIONS
1. Do you deliver Australia wide?
2. Which areas are eligible for FREE Delivery?
3. How long will my delivery take?
4. A large mattress in a small box – how is this possible?
1. Yes, Ben Beds deliver Australia wide, FREE to most areas.
2. All metro areas and some regional areas are eligible for fast and free delivery.
3. Ben Beds aims to have you sleeping on your new bed as soon as possible. We use third party logistics couriers so delivery times are out of our control. We estimate 3-5 working days for your order, often sooner. You will receive via email a tracking number for the courier service delivering your bed within 24-48 hours so you can track the status of your order.
4. Thanks to advancements in technology. All our Budget and Mid Range mattresses are packaged using vacuum compression technology. This technology compresses the mattress to about one fifth of its thickness. As our mattresses are all made using individual pocket springs, the mattresses are then able to be rolled up without compromising quality. Once opened the mattress will return to its original size and shape within 48 hours of unpacking.
WARRANTY QUESTIONS
1. What Warranty is included with Ben Beds mattresses?
2. What does the warranty cover?
3. What does the warranty not cover?
1. Mattresses in the budget range come with an 8 year warranty, mid range mattresses come with a 10 year warranty and premium mattresses come with an unrivalled 15 year warranty.
2. The warranty covers:
*Faulty workmanship – for example, a spring pops out.
*Excessive body imprints. In the general course of use, if you find the body imprint you have left on the mattress is larger than 30mm deep then we’ll either fix or replace the mattress.
3. The warranty does not cover:
*Tearing or breaking of the mattress handles. Handles are only designed to position the mattress. They should not be used to carry the mattress. Handles are not covered if broken.
*Normal body impression. A mattress has a break in period where it will conform to your body’s natural contours and weight. Essentially individualising itself to you. Up to 30mm is perfectly normal and is not covered under the warranty.
*Damage arising from abnormal use, or abuse.
*Odour (some of the materials used have a natural odour).
*Sheet fit.
*Soiled mattresses.
*Minor manufacturing anomalies e.g. a missed stitch.
GUARANTEE QUESTIONS
1. Why a 180 night mattress swap or money back guarantee?
2. Does every mattress come with a money back guarantee?
3. Are there any conditions to the swap or money back guarantee?
1. Buying a mattress is a long term commitment and to end up with one not suited to you can be a disaster. Rest assured you have made the right decision with your mattress by upgrading to Ben Bed’s 180 night mattress swap or money back guarantee. Available for all mid-range and premium mattresses, this incredible guarantee gives you the opportunity to either swap your mattress for a different model (paying any difference in price) or return your new mattress for a full and prompt refund, no questions asked! This is an Australia wide first in the industry and reflects the supreme confidence we have in the beds we sell.
2. Not quite. This is premium service and is an additional upgrade available with every mid-range and premium mattress. This swap or money back guarantee is like the ultimate extended warranty.
3. You must try the mattress for at least 28 Nights before claiming the mattress swap or money back guarantee. This is because it takes the human body up to 28 days to adjust to a new sleeping surface. Choice of a mattress swap or money back guarantee, not both. Limit one swap or money back guarantee per household.